Customer Operations Team Leader

GE Aerospace • Indianapolis, IN

3d

About The Position

The Operations Team Leader will lead a team of Operations Leaders and is responsible for coordinating the day-to-day, tactical execution of delivery and production plans across all customers and engine programs produced within the shop. This role reports to the Plant Fulfillment Leader, who is accountable for Delivery, Production Control, and Sourcing for the site. The Operations Team Leader will ensure all functions within the shop are supported and have clear direction for success every day while prioritizing Safety, Quality, Delivery, and Cost - in that order.

Requirements

• Bachelor’s Degree from an accredited college or university or a high school diploma/GED with a minimum of 4 years’ Materials, Production Planning, or Operations leadership experience
• Minimum of 5 years’ experience in Materials, Production Planning, Operations, or Manufacturing, including demonstrated experience coordinating cross-functional execution in a manufacturing environment

Nice To Haves

• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker
• Experience in materials management (forecasting, master scheduling, planning, fulfillment, and/or SIOP)
• Transparent: Shares critical information with candor, escalates risks early, and contributes constructively to team discussions.
• Focused: Quick learner who strategically prioritizes work, manages multiple demands, and remains committed to safety and delivery outcomes.
• Customer driven: Passion for meeting customer and Product Line commitments while upholding the highest standards of safety, quality, and compliance.

Responsibilities

• People leadership: Providing coaching, performance management, and prioritizing safety and development of team
• Daily tactical coordination: Lead daily delivery operating rhythms ensure clear priorities, handoffs, and alignment across Engine Programs and with Production Control and Sourcing.
• Cross-functional leadership: Coordinate cross-functional engagement with manufacturing, quality, sourcing/purchasing, logistics, and engineering to remove roadblocks, mitigate risk, and execute on customer and Product Line commitments.
• Issue resolution and problem solving: Use judgment to make decisions and solve moderately to complex operational problems in real time; leverage data and team input to prioritize actions and deploy structured problem-solving to address delivery and flow constraints.
• Safety, quality, and compliance: Champion safety as the number one priority; partner with EHS and Quality to ensure safe work practices, customer requirements, specifications, and regulatory standards are met; drive robust corrective actions and continuous improvement.
• Standard work and operating mechanisms: Ensure consistent use of daily management, tier meetings, visual management, and standard work across the Operations Leader team to enable transparency, rapid escalation, and effective execution.

Benefits

• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
• GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program.
• This document does not create a contract of employment with any individual.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level