About the position
The Customer Product Specialist (CPS) delivers revenue growth with existing customers by identifying and capitalizing upon add-product opportunities. The CPS uses training and influence to build sustainable growth processes within the Service team. The CPS will play a critical role in driving revenue growth and optimizing service department performance at Nixon Medical. The position combines hands-on collaboration with Route Service Representatives (RSRs) and customers to uncover new opportunities while delivering strategic leadership to boost service excellence. The specialist will generate actionable insights through data analysis, identify training needs, and lead initiatives to maximize account potential. Success in this role will hinge on the ability to connect directly with teams and customers, turning data into action and empowering RSRs to develop Add-Product selling skills.
Responsibilities
- Set and maintain weekly Add Product sales goals by route to align with company growth objectives.
- Develop, distribute, and track weekly performance metrics, including add product results, IMU reports, and customer/associate lead generation.
- Collaborate with Service Management to train RSRs on product applications and sales techniques, identify opportunities for upselling, and provide actionable feedback.
- Partner with the Marketing Department to design and implement Add Product promotions and distribution void campaigns.
- Analyze customer and route data to generate targeted action plans for account growth.
- Identify new product opportunities based on field observations and collaborate on their integration into service offerings through Marketing.
- Facilitate training and team meetings to address current and emerging challenges, ensuring alignment with division and company-wide goals.
- Regularly assess and document RSR performance during ride-alongs, leveraging technology to provide clear performance data.
- Ensure RSRs consistently uphold the 'All About Service' philosophy in all customer interactions.
Requirements
- High School Diploma or GED required. College level coursework and/or degree preferred.
- Minimum of five years in a service, sales or marketing role, with demonstrated success in revenue growth and customer relationship management.
- Proficient in MS Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Experience in data analysis, marketing strategies, and performance evaluation.
- Proven ability to identify potential challenges and implement training programs to address them.
- Exceptional organizational skills, decision-making ability, and project management skills.
- Valid driver’s license and clean driving record required.
Benefits
- Diversity, equity, and inclusion initiatives.
- Commitment to associate engagement and continuous improvement.
