Customer Product Trainer - Legal AI

About the position

Thomson Reuters is seeking a versatile and dynamic Customer Product Trainer to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building, communication, and presentation skills, who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction. You will support our full suite of legal products, including our best-in-class AI solutions and deliver exceptional training and support to our diverse customer base. This combined role offers a unique opportunity to engage with cutting-edge legal and AI technology while supporting a diverse range of customers in achieving their goals with Thomson Reuters' products.

Responsibilities

• Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products.
• Onboard and train customers on our software, including developing customized training programs to meet specific client needs.
• Utilize adult learning principles and engagement techniques during training sessions.
• Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests.
• Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings.
• Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials.
• Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends.
• Log, update, and maintain activity and customer information within our business systems.

Requirements

• Juris Doctorate (law degree) with bar admission in at least one state.
• Minimum 2 years’ experience as a practicing attorney is preferred.
• Experience with legal technology and/or AI-based software platforms is highly desired.
• Strong sales and customer-centric aptitude with a revenue focus.
• Excellent oral and written communication and presentation skills.
• High degree of professionalism, flexibility, and adeptness at using web-based meeting tools.
• Experience in adult training/education and a passion for learning about new technology and software.
• A personable, positive attitude with a knack for problem-solving and helping customers.
• Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences.

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
• Career Development and Growth: By fostering a culture of continuous learning and skill development.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, and employee incentive programs.
• Culture: Award-winning reputation for inclusion and belonging, flexibility, work-life balance.
• Social Impact: Employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives.
• Making a Real-World Impact: Helping customers pursue justice, truth, and transparency.