Customer Quality Engineer

Regal Technology Partners • Santa Ana, CA

7d

About The Position

The Customer Quality Engineer serves as the primary liaison between the company and its customers regarding quality-related matters. This role is responsible for managing customer quality issues, leading root cause investigations, coordinating corrective actions, and ensuring timely and effective communication with customers. The Customer Quality Engineer works closely with internal teams including manufacturing, engineering, supply chain, and program management to ensure customer requirements are met and quality performance is continuously improved. This position plays a key role in protecting customer relationships while driving corrective and preventive actions across the organization.

Requirements

• Bachelor’s degree required; Engineering degree (preferred - Mechanical, Industrial, Manufacturing, or related field).
• Minimum 8 years of experience managing customer relationships or customer quality within a manufacturing environment.
• Experience handling customer complaints, corrective actions, and quality issue resolution.
• Experience working with structured problem-solving tools and quality methodologies.

Nice To Haves

• Certification in quality systems (CQE, CQA, ASQ, or equivalent).
• Experience with ITAR, NADCAP, and Defense Federal Acquisition Regulations (DFARS).
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience working with CM/EMS environments for aerospace/defense customers.

Responsibilities

• Customer Issue Management Manage and respond to customer quality issues and concerns, ensuring timely communication and resolution.
• Serve as the primary point of contact for customer complaints, nonconformances, and escalations.
• Lead investigations related to customer-reported defects and coordinate cross-functional teams to resolve issues.
• Lead the customer quality team to provide deliverables meeting customer requirements. (First Article, PQP etc.)
• Root Cause & Corrective Action Lead structured root cause investigations using quality tools such as 8D, Fishbone (Ishikawa), 5 Whys, and corrective action methodologies.
• Develop, implement, and monitor corrective and preventive actions (CAPA) to prevent recurrence of issues.
• Ensure corrective action responses meet customer expectations and timelines.
• Customer Change Management Support and coordinate customer-driven engineering or process changes across the organization.
• Ensure changes are properly documented, reviewed, and implemented in accordance with company and customer requirements.
• Communicate change impacts to internal stakeholders and customers.
• Customer Quality Performance Develop and track Customer Quality KPIs to measure company performance against customer expectations.
• Monitor customer scorecards and quality metrics and implement improvement plans when needed.
• Present quality performance data to internal leadership and support customer reviews when required.
• RMA & Customer Returns Oversee Return Material Authorization (RMA) processes, ensuring proper documentation, analysis, and resolution.
• Coordinate with internal teams to investigate returned products and determine root causes.
• Ensure timely closure of RMA investigations and communication with customers.
• Cross-Functional Collaboration Work closely with engineering, manufacturing, supply chain, and program management to resolve quality issues and improve processes.
• Provide quality input during new product introductions and project reviews.
• Support projects by applying lessons learned from past quality issues to prevent recurrence.
• Continuous Improvement Identify opportunities to improve customer satisfaction and quality performance.
• Participate in continuous improvement initiatives focused on reducing defects and improving customer experience.
• Promote a culture of quality and accountability across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level