Customer Relations Representative - Bilingual (French)

Continental•Fort Mill, SC

1d•Hybrid

About The Position

We are seeking a friendly and empathetic Customer Relations Representative to join our team in Fort Mill, South Carolina. In this role, you must be fluent in French and you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

Requirements

Fluent in French and English
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Experience with conflict resolution and de-escalation techniques
Proficiency in Customer Service software (e.g., Zendesk, SAP, etc.)
Familiarity with Microsoft Office Suite
1-3 years of Customer Service experience
Ability to remain calm and professional in high-pressure situations
Strong attention to detail and ability to multitask effectively
Flexibility to work various shifts, including holidays, as needed
Bachelor's degree in Related field

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Actively listen to customer concerns and provide appropriate solutions
Maintain accurate records of customer interactions using our SAP/Global Complaint system
Collaborate with other departments to resolve complex customer issues
Identify and report common customer concerns to help improve our products and services
Participate in ongoing training to stay updated on company policies and product knowledge
Contribute to a positive team environment by supporting colleagues and sharing best practices