Customer Relations Specialist

Big Brothers Big Sisters Of Metropolitan Chicago•Chicago, IL

4d•$43 - $44

About The Position

Responsibilities include initial intake and processing of any volunteer and youth inquiries and new applications. This includes proper screening of all volunteers and youth according to BBBSChi policies and guidelines to determine eligibility to become part of BBBSChi Site Based or Community Based programs located in Cook, DuPage and Lake Counties of Illinois & Indiana. This position requires a flexible schedule and may include working evenings and weekends.

Responsibilities

Process all volunteer and youth applications received following appropriate process guidelines, e.g., 24 hour inquiry response time, 100 calls/texts per week, etc.
Manage volunteer and family inquiries utilizing Matchforce, the information database system, DialPad and other efficiency/communication tools to foster and maintain a professional relationship with potential volunteers, youth, and families by monitoring and maintaining contract from inquiry to enrollment.
Perform all required background checks for potential volunteers including criminal checks through the local, state and national databases, child protective services and public domain searches.
Complete all required reference checks for eligible volunteers including references for any paid or volunteer work with children.
Provide weekly schedules, progress updates and reports.
Communicate with bottle necks and strategize how to proceed.
Monitor program capacity while keeping in mind match goals for each month/quarter, in conjunction with BBBSChi’s procedures.
Complete 75 volunteer/youth files per month, prioritizing projected match conversions for the month.
Maintain accurate records and timely documentation of work progress and performance using the information database system.
Other duties assigned.