Customer Relations Specialist

ACE Thermal Systems•Seminole, FL

About The Position

At ACE Thermal Systems we design, engineer, and manufacture high-performance environmental control systems (ECS) and components for the aerospace market. Summary: The Customer Relations Specialist is an important member of the Customer Relations team possessing a proven understanding of customer service responsibilities. The CRS is responsible for interacting with high-level customers to provide responses to requests and to handle and resolve customer complaints to completion. Essential Duties and Responsibilities include the following: others may be assigned: General duties consist of performing a variety of basic clerical duties associated with typing and filing, maintaining customer records, and functions related to customer service. The CRS must have excellent written and oral communication skills, analytical skills, interpersonal skills, and customer service experience.

Requirements

Exceptional Computer Skills and Excel Experience
Excellent customer service skills for internal and external customers
Advanced organizational skills including documentation and record keeping abilities
High level attention to detail and accuracy
Capable of analyzing and reporting information
Ability to prioritize and handle multiple deadlines under pressure
High level of integrity and the ability to thrive in a fast paced, high volume, and team environment
Must be able to travel both domestically and internationally up to 10%
High school diploma or general education degree (GED).
2 to 5 years of related customer service, materials or contracts.
Preferably in the aviation field.

Nice To Haves

BS or BA degree.

Responsibilities

Maintains relationships and manages customer expectations related to operational indicators.
Provides efficient and proactive customer service and support.
Ability to develop constructive and cooperating working relationships with others and maintain them over time.
Participates in special projects as required.
Entering and maintaining correct data into company database systems.
Follow up on all activities and processes until successfully completed.
Troubleshoot customer service issues and address internally to completion.
Ability to provide coverage for team members when needed.
Ensuring proper documentation is maintained with exceptional attention to detail.
Formulating queries and reports using advanced Microsoft Excel.
Initiates business related correspondence using advanced Microsoft Word.