Customer Relationship Manager II

Cox Enterprises • Atlanta, GA

1d • Remote

About The Position

This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the office locations listed, the position will be hybrid. Application Deadline: Wednesday, February 11th The Customer Relationship Manager II plays a critical role in supporting clients of the Automotive Marketing Platform (AMP) by championing customer needs and driving measurable marketing performance. This role is ideal for a marketing focused professional with hands-on experience in email, texting/SMS, and direct mail campaigns, and brings added value to candidates with automotive dealership or dealership group experience. You will act as the primary day-to-day liaison for assigned clients, offering strategic consultation on multi-channel marketing execution and optimization. Channels include—but are not limited to—Email, Text/SMS, Direct Mail, Social, SEO, Creative, and Digital Advertising. This role collaborates closely with internal cross-functional teams to ensure cohesive strategy, high client satisfaction, and strong product utilization.

Requirements

• Bachelor’s degree in related discipline and 2 years of account ownership or management experience. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; a Ph.D. and up to 1 year of experience; or 6 years’ experience in a related field.
• Effective communication skills; written, verbal and presentation
• Exceptional client relationship, account management, experience
• Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
• Strong background in digital marketing, including email, text, and direct mail campaigns
• Strong organizational skills
• Proactive thinker with ability to absorb high amounts of detail
• Demonstrated leadership skills
• Ability to thrive in a fast-paced environment and meet tight deadlines
• Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
• Working knowledge of MS office tools

Nice To Haves

• Experience working with or inside automotive dealerships (sales or fixed ops), especially in marketing or CRM capacity
• Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team.

Responsibilities

• Serve as the proactive, strategic point of contact for clients using the AMP Marketing Technology Platform, with heavy emphasis on email, texting, and direct mail performance.
• Develop and strengthen client relationships by delivering exceptional service, problem resolution, and consistent communication.
• Collaborate seamlessly with Product, Implementation, Performance Management, and other internal partners to align client goals and operational needs.
• Maintain regular cadence of client engagement to promote product adoption, improve marketing outcomes, and reduce churn risk.
• Conduct consultative reviews for dealership and dealer group leadership, including: Campaign strategy recommendations Creative and template assessments Customer segmentation strategy Process tree evaluations Ad hoc email/SMS marketing opportunities Call script and follow-up process review
• Utilize CRM and marketing analytics to deeply analyze email/SMS performance metrics such as: Send volume, open, and click rates Customer engagement and task creation Lead follow-up behaviors Vehicle sales attribution tied to marketing
• Provide marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates, supporting growth in email, texting, and direct mail best practices.
• Demonstrate confidence, professionalism, and consultative skills with VIP accounts, new feature rollouts, pilot programs, and complex client scenarios.

Benefits

• Competitive compensation
• 401(k) with exceptional company match
• Comprehensive medical, dental, and vision benefits
• Disability and life insurance
• Adoption assistance, pet insurance, travel & auto discounts
• A people-first culture that values authenticity, leadership, and personal growth
• Access to mentorship, professional development, continuing education, and cross-company career opportunities
• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level