Customer Relationship Manager FL

Clear Ballot Group•Orlando, FL

13d•Hybrid

About The Position

Our nation’s elections are being challenged like never before. As the first newcomer in the industry in the last 30 years, Clear Ballot rises to the challenge with a simple goal: Let’s create technology that empowers our customers to improve democracy. Elections are the cornerstone of our democracy, with the right to vote being one of our greatest freedoms. Great elections require secure and reliable tabulation equipment, full transparency of the process in which ballots are created and cast, and the ability to audit the results. Our mission is to surpass those expectations in a way that will raise the bar for the entire election technology industry. About Clear Ballot Group Clear Ballot Group is a leading provider of election technology focused on post-election audits, ballot scanning, and election transparency. We partner with election officials across the United States to deliver secure, accurate, and auditable election solutions that strengthen voter confidence and election integrity. Clear Ballot currently supports a majority of counties in Florida and continues to expand adoption of both established and emerging election-audit technologies across the state. Position Overview The Customer Relationship Manager (CRM) for Florida is a hybrid, field-based role responsible for managing existing customer relationships, supporting technical deployments, and assisting with growth across smaller or emerging opportunities in the state. This role serves as the primary Clear Ballot representative for assigned Florida counties and is critical to maintaining customer satisfaction, operational success, and continued adoption of Clear Ballot solutions. The CRM must be comfortable operating at the intersection of customer service, technical delivery, and consultative selling. This individual will regularly engage with county election officials, IT teams, and audit staff, provide on-site and remote support, conduct product demonstrations, and assist with incremental sales opportunities.

Requirements

Bachelor’s degree or equivalent professional experience
3+ years of experience in a customer-facing role involving technology, systems implementation, or enterprise support
Strong technical aptitude with servers, laptops, networking, and hardware integration
Ability to install, configure, and troubleshoot complex systems in field environments
Excellent verbal and written communication skills
Comfortable presenting and demonstrating software and hardware solutions
Ability to manage multiple customer relationships and priorities simultaneously
Willingness and ability to travel

Nice To Haves

Experience working with government or public-sector customers
Background in elections, audits, compliance, or regulated environments
Experience with document imaging, scanning systems, or data-processing workflows
Prior experience in consultative selling, account expansion, or solutions engineering roles
Professional, articulate, and confident when engaging senior election officials
Technically hands-on and comfortable working independently in the field
Organized, reliable, and responsive during time-sensitive election cycles
Strong problem-solver with attention to detail
Able to balance customer advocacy with company objectives

Responsibilities

Serve as the primary day-to-day contact for assigned Florida county customers
Build and maintain strong, trusted relationships with Supervisors of Elections, IT staff, and audit teams
Coordinate customer support, scheduling, and on-site engagement during audit and election cycles
Ensure customer satisfaction across implementations, audits, and ongoing operations
Act as an advocate for customers while aligning with Clear Ballot operational and product priorities
Install, configure, and support Clear Ballot systems in customer environments, including: Servers and laptops Closed or air-gapped networks Peripheral hardware and third-party scanning devices (e.g., high-speed image scanners)
Perform on-site setup, validation, training, and troubleshooting
Support post-election audit operations and related workflows
Collaborate with internal engineering and operations teams to resolve technical issues and improve deployments
Conduct product demonstrations for prospective customers, both on-site and remotely
Clearly explain system workflows, capabilities, and operational value to technical and non-technical audiences
Support discovery conversations and solution positioning for smaller or incremental opportunities
Assist sales leadership by providing technical credibility and local customer context
Support growth across smaller or uncovered opportunities within Florida
Identify expansion opportunities within existing customer accounts
Assist with scoping, pricing inputs, and proposal development for sale opportunities.
Provide customer feedback and market intelligence to sales and product teams
Travel extensively throughout the state of Florida to customer sites, audit locations, demonstrations, and meetings
Expect overnight and multi-day in-state travel, particularly during peak election and audit periods
Periodic travel to other states may be required to support installations, demonstrations, or company initiatives
Represent Clear Ballot professionally at customer offices, conferences, and industry events