Customer Resolution Specialist
About The Position
Type of Contract: Temporary with potential of direct hire. Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries Provides support to senior management Manages budgets and the distribution of promotional items Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning Completes logistical requirements and supports overall marketing and program goals and objectives Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines Acts as liaison between customers and company executive management This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer This role will have responsibility for supporting AOG and spares requirements and will liaison with Boeing on the requests This is a critical role to support the flying fleet.
Requirements
- This position is an aftermarket CSR and involves working in our clients quoting software
- Must be detail oriented and have 5 years' of customer service experience
- Aerospace experience or Degree with Customer Service Experience
- Shift timings - 7:30 AM or 8 AM to 3:30 PM or 4 PM
Responsibilities
- Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
- Provides support to senior management
- Manages budgets and the distribution of promotional items
- Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
- Completes logistical requirements and supports overall marketing and program goals and objectives
- Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
- Acts as liaison between customers and company executive management
- Determine production status
- Check system for replacement parts
- Work with our ME’s with Spare configurations
- Make make/buy decisions
- Administrate the quote and follow through on quoting to the customer
- Supporting AOG and spares requirements
- Liaison with Boeing on the requests
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
