Customer Sales Specialist

CONA Services • Bedford, NH

15d • $23

About The Position

At Coca-Cola Beverages Northeast, a Customer Care Center Agent is an ambassador of the Coca-Cola brand and specializes in customer service, sales, e-commerce, and support across our bottler territory. This role is responsible for building and maintaining professional relationships with our current and potential customers, providing best-in-class service, specialized to each customer and case. The Care Center Agent provides significant support in our e-commerce platform, enhancing digital customer experiences and orders, while also championing local and national initiatives and contributing to business growth.

Requirements

• High school diploma, GED, or equivalent
• 2+ years of Sales, Care Center or Customer Service experience preferred
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Ability to clearly convey information and interact effectively with customers and internally
• Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive
• Ability to understand customer needs and present suitable sales and service options
• Excellent planning and organization skills
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to occasionally travel, as business needs require.

Responsibilities

• Help customers with promoting and selling our products, including upselling where suitable
• Support customer onboarding and long-term use of our e-commerce B2B platform
• Assist inbound customers with technical or service-related issues
• Make outbound calls based on business or sales priorities
• Achieve daily shift call quotas and targets established by the company
• Identify and address customer needs or issues, troubleshooting any service problems
• Adhere to communication guidelines while handling different customer problems
• Manage calls record, database organization, and other methods of order processing
• Demonstrates patience, understanding and empathy while addressing customer concerns
• Efficiently manages time to meet call quotas and targets
• Foster positive relationships with customers to enhance the image and public perception of Coke Northeast
• Works well with team members to achieve common goals

Benefits

• Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.
• Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED