Customer Satisfaction Representative

Brunswick Boat Group • Menomonee Falls, WI

9d • Hybrid

About The Position

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: Del City, a Navico Group company, is a specialized eCommerce distributor of low-voltage electrical components. We’re known for streamlining the sourcing process for professionals through an intuitive online platform, a comprehensive product offering—including leading national brands and cost-effective alternatives—and responsive customer service that ensures every interaction is fast, easy, and dependable. As the frontline ambassador for our customers, the Customer Satisfaction Representative plays a vital role in delivering exceptional service and driving business success. This position involves assisting customers with product inquiries and recommendations, managing order placement and processing, and resolving any issues with efficiency and care. We’re looking for a confident communicator who can juggle multiple tasks with ease, thrives in a fast-paced, growth-driven environment, and is eager to contribute to our sales and profitability goals. If you’re passionate about customer experience and ready to make a measurable impact, we’d love to meet you. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: Provide proactive, high-quality service to all customers while maintaining a consistently professional and positive demeanor. Manage inbound communications including phone calls, emails, and customer requests—ensuring prompt and effective responses throughout the workday. Build and maintain strong customer relationships through cross-selling, order management, inventory checks, account updates, and issue resolution. Take full ownership of customer concerns, identifying root causes and implementing corrective actions to ensure long-term satisfaction. Maintain thorough knowledge of Del City’s product offerings, promotions, and pricing to confidently answer inquiries and recommend solutions. Support additional tasks and responsibilities as assigned by management. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Requirements

• High School Diploma is required
• 1–3 years of customer service experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent problem-solving abilities and attention to detail
• Proven ability to thrive in a fast-paced environment
• Comfortable working independently and collaboratively within a team
• Shift coverage: 8:30 AM - 5:00 PM CST

Nice To Haves

• Experience in the Industrial or Transportation aftermarket sector
• Familiarity with 12V electrical components in an e-commerce distribution setting
• Hands-on experience with ORACLE ERP systems
• Working knowledge of CRM platforms such as OnContact or Salesforc
• Associate’s or Bachelor’s degree in Business, Communications, or related field preferred

Responsibilities

• Provide proactive, high-quality service to all customers while maintaining a consistently professional and positive demeanor.
• Manage inbound communications including phone calls, emails, and customer requests—ensuring prompt and effective responses throughout the workday.
• Build and maintain strong customer relationships through cross-selling, order management, inventory checks, account updates, and issue resolution.
• Take full ownership of customer concerns, identifying root causes and implementing corrective actions to ensure long-term satisfaction.
• Maintain thorough knowledge of Del City’s product offerings, promotions, and pricing to confidently answer inquiries and recommend solutions.
• Support additional tasks and responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED