Customer Service Account Management Specialist

Freudenberg Group • Londonderry, NH

13d

About The Position

Working at Freudenberg: We will wow your world! Responsibilities: Collaborate with the sales, GATE, or market manager to ensure customer needs are met. Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience. Develop a working knowledge of assigned accounts and/or markets. Proactively reach out to key customers or establish contacts as needed. Support target initiatives/objectives and sales goals. Maintain updated information in CRM. Handle customer inquiries in a timely manner. Klüber Lubrication NA LP Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Requirements

• 5-8 years’ experience in direct customer service, customer relations, inside sales or account management role.
• Degree in Business, Communication, Supply Chain or equivalent experiences.
• Proficiency with MS Office, CRM, and SAP (ERP) Systems.
• Working knowledge of supply chain processes.
• Strong verbal and written communications.

Nice To Haves

• Experience in manufacturing or technical environment preferred.
• Bilingual in French- a plus.

Responsibilities

• Collaborate with the sales, GATE, or market manager to ensure customer needs are met.
• Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience.
• Develop a working knowledge of assigned accounts and/or markets.
• Proactively reach out to key customers or establish contacts as needed.
• Support target initiatives/objectives and sales goals.
• Maintain updated information in CRM.
• Handle customer inquiries in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees