Customer Service Account Representative

TEKsystems • St. Clair, PA

2d • $20 - $28 • Onsite

About The Position

This role is 100% in office Monday-Friday with flexible 8-hour shifts between 7am-5pm
Day to Day:
Serve as the primary point of contact for an assigned customer base, managing the customer/supplier relationship.
Communicate professionally and clearly via email and phone.
Enter and manage customer purchase orders (POs) in Microsoft Dynamics AX2012, including:
- Flow-down notes
- Contractual agreement review
- Price and lead time verification
- Adherence to International Trade Compliance (ITC) and legal obligations
Support RFQ/RFP processes by gathering and assembling data from internal departments.
Provide required documentation to new/potential customers and coordinate with the Credit Department to establish terms.
Initiate and manage customer claims
Analyze customer data to identify trends, buying habits, and potential market opportunities.

Requirements

• Minimum 1 year of related experience or equivalent education/training
• Detail-oriented and self-motivated
• Strong proficiency in: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Internet-based tools and systems
• Comfortable with a role that is email-heavy, but also requires phone communication and participation in meetings

Nice To Haves

• Bachelor’s degree preferred
• Excel: including pivot tables and data manipulation are a huge plus
• Knowledge of manufacturing processes is a plus

Responsibilities

• Serve as the primary point of contact for an assigned customer base, managing the customer/supplier relationship.
• Communicate professionally and clearly via email and phone.
• Enter and manage customer purchase orders (POs) in Microsoft Dynamics AX2012, including: Flow-down notes, Contractual agreement review, Price and lead time verification, Adherence to International Trade Compliance (ITC) and legal obligations
• Support RFQ/RFP processes by gathering and assembling data from internal departments.
• Provide required documentation to new/potential customers and coordinate with the Credit Department to establish terms.
• Initiate and manage customer claims
• Analyze customer data to identify trends, buying habits, and potential market opportunities.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level