Customer Service Admin III

Crane Electronics•Chandler, AZ

27d•Onsite

About The Position

Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator at our Chandler, AZ location. About Crane: Crane Aerospace & Electronics provides high-performance systems and components to the aerospace and defense sectors, powering a diverse range of applications from satellites and missiles to UAVs and next-generation aircraft. Our Crane Microwave division is renowned for its expertise in RF and microwave technologies, supporting critical missions with integrated microwave assemblies, GPS subsystems, and space-qualified components that are trusted by leading defense and aerospace original equipment manufacturers (OEMs). Job Summary: We are seeking a highly skilled and experienced Customer Service Administrator to join our team. In this role, you will play a critical part in supporting sales success by managing administrative activities for assigned customers. You will act as a key liaison between our company, customers, and regulatory agencies, ensuring seamless communication and exceptional service. This position involves both pre-award and post-award activities, requiring a proactive approach to problem-solving and relationship management.

Requirements

5-10 years in customer service or related roles.
Strong understanding of business administration, export regulations, and ITAR compliance.
Proficiency in ERP systems and Microsoft Office.
Strong organizational, communication, and problem-solving abilities.
Ability to work independently and collaboratively across departments.
Experience with pricing, contracts, and customer portals.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additionally, as a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information.

Responsibilities

Review and negotiate customer purchase orders for compliance with policies and regulations.
Manage purchase orders, ensuring timely and cost-effective fulfillment.
Respond to customer RFQs with accurate pricing and delivery commitments.
Enter and manage order details in the ERP system, providing acknowledgments to customers.
Collaborate with sales and account managers to interpret contracts and agreements.
Address past-due payments and recommend credit terms.
Process warranty returns and ensure timely resolutions.
Build and maintain strong relationships with strategic customers through regular communication.
Administer customer portals for returns, credits, and corrective actions.
Support accurate customer forecasts and ensure export compliance.
Validate customer scorecards and align performance metrics.
Coordinate new product shipments and milestone billings.