Oracle Health Federal Customer Service Administrator

Oracle

About The Position

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place. We are looking for a Customer Service Administrator to support end users with solutions across Federal agencies including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service. The Federal CSA team is a group of hard-working, knowledgeable, passionate members who want to shape the electronic health records systems with support for active-duty service men and women, their beneficiaries, our Nation’s Veteran’s, American Indians, and Alaska Natives. As a Customer Service Admin Support team member at Oracle Health, you will be a crucial part of our mission to provide reliable and responsive support to healthcare professionals using our technology. In this role, you’ll be at the forefront of interactions with users, addressing challenges as they arise and ensuring that their experiences with our systems are seamless. Your day-to-day responsibilities will include managing user account provisioning—setting up, updating, or removing access as needed—and resolving technical or administrative issues submitted via phone or our ticketing system. You will regularly work with a diverse group of healthcare providers, administrators, and internal technical teams, acting as a bridge between our clients and the technical solutions they depend on. Your problem-solving skills and attention to detail will help ensure compliance with healthcare data privacy and security regulations, and your commitment to customer service will reinforce Oracle Health’s reputation for excellence. Most importantly, the work you do in this role will play a crucial part in supporting patient care. By ensuring healthcare professionals have timely and seamless access to critical systems, you help enable them to deliver safe, effective, and uninterrupted care to their patients. Additionally, you’ll have an opportunity to contribute to process improvements by identifying trends in client issues, suggesting enhancements, and helping to develop resources such as user guides and FAQs. If you are passionate about making a difference in healthcare delivery and thrive in a dynamic, fast-paced environment, this role offers a rewarding path for professional growth at Oracle Health. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Managing user account provisioning—setting up, updating, or removing access as needed
Resolving technical or administrative issues submitted via phone or our ticketing system
Work with a diverse group of healthcare providers, administrators, and internal technical teams, acting as a bridge between our clients and the technical solutions they depend on.
Ensure compliance with healthcare data privacy and security regulations
Contribute to process improvements by identifying trends in client issues, suggesting enhancements, and helping to develop resources such as user guides and FAQs.