Customer Service Advocate
About The Position
We support our customers with an array of added value products and services to ensure Protection, Sustainability, Value, Compliance and Education are provided. Our main audience is within the healthcare space as we service hospitals and customers such as doctors, dentists and pharmacies. We now look to you to help us deliver on our customer needs from providing customer service, to managing daily production needs and working across the production and transport teams to help coordinate the day to day deliveries to our customer sites. For our Customer Service Representatives no two days are the same as you plan, prioritize, problem solve and work together within a small and close-knit team at our Treatment Facility.
Requirements
- 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
- Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
- Good communication skills both written and verbal
- Ability to work weekends, holidays or flex hours as needed by production demands
- Proven experience in improving processes and procedures
Responsibilities
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Work closely with the production team and transport team to ensure a timely and efficient delivery is met at all customer locations.
- Creating customer manifests per customer needs
- Print process documents for daily production
- Ensuring inventory is available and stocked in conjunction with your Plant Manager
- Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
- Support with routing and rerouting of our trucks on a daily/weekly basis
- Liaising with all departments and customers where changes are made, or an issue occurs
- Late deliveries etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
