Customer Service Analyst

Citi • New Castle, DE

2d

About The Position

The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Provide operational support across function, including administering defined procedures, performing analysis and preparing reports Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs Provide assistance/mentoring to junior analysts Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

• 2-5 years of relevant cash management and financial services experience preferred
• Consistently demonstrate clear and concise written and verbal communication
• Proven analytical and critical thinking skills
• Demonstrated ability to build and cultivate partnerships across business regions
• Proven project management and leadership skills
• Bachelor's degree/University degree or equivalent experience

Responsibilities

• Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
• Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
• Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
• Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
• Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
• Provide assistance/mentoring to junior analysts
• Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level