Customer Service and Logistics-Project Manager

Mondelēz International

10d•Remote

About The Position

This role requires a high level of clarity across strategy, execution, and decision-making to successfully lead complex, cross-functional initiatives. You must have a strong understanding of CPG Direct Store Delivery, Transportation, Warehousing (3PL/4PL), and End-to-End Planning, and how these capabilities connect across the value chain. You are expected to provide clear direction to a portfolio of projects, ensuring priorities, scope, timelines, and ownership are well defined. This includes setting expectations with project managers, aligning resources to the highest-value work, and making trade-off decisions when constraints arise. Success in this role depends on your ability to translate strategy into executable plans, surface risks early, and drive resolution across multiple stakeholders. You must establish clear governance, decision rights, and escalation paths to keep initiatives on track. Strong communication and change leadership are essential. You will ensure teams understand what is changing, why it matters, and how success is measured, while maintaining alignment between CS&L, Manufacturing, Strategy & Transformation, Commercial, Retail (DSD), IT, and external partners. You may also directly manage critical projects, requiring hands-on leadership, disciplined execution, and accountability for outcomes.

Requirements

Experience in CPG Direct store delivery, Transportation, Warehouse (3PL-4PL) and End to End Planning
Minimum of 5 years of project management experience in an industrial manufacturing environment.
Strong understanding of project management methodologies and tools (e.g., PMP, PRINCE2).
Excellent organizational, multitasking, and leadership skills.
Exceptional communication and interpersonal skills.
Knowledge of industry standards and safety regulations.
Strong analytical and decision-making abilities
Strong knowledge of project management tools (e.g., MS Project, Smartsheet, Jira, Monday.com).
Proficiency in data analysis, reporting, and financial tracking (Excel, Power BI).
Bachelor’s degree in engineering, Business Administration, or a related field.

Nice To Haves

Excellent leadership, communication, and stakeholder management skills.
Ability to manage multiple projects simultaneously in a fast-paced, matrixed organization.
Strong problem-solving, decision-making, adaptability and negotiation skills.

Responsibilities

Plan and manage project timelines, milestones, and deliverables.
Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
Coordinate and supervise the work of project team members, contractors, and vendors.
Identify and manage project dependencies and critical path.
Develop and deliver progress reports, proposals, documentation, and presentations.
Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
Ensure project outcomes are aligned with the company’s goals and objectives.
Perform quality assurance checks to ensure project deliverables meet the required standards.
Conduct project post-mortems and create a recommendations report. in order to identify successful and unsuccessful project elements.