Customer Service and Membership Assistant
About The Position
The purpose of this position is to support the delivery of customer service and membership related services as part of the Customer Service team for Conference Services. This role provides direct customer and member support across multiple service channels and assists with information management, coordination, and administrative processes related to membership and event services. The Customer Service and Membership Assistant supports membership and event customer service operations by following established procedures, protocols, and documentation developed by program leadership. This position responds to customer service inquiries, assists with the dissemination of event and membership information, supports database and record management, and escalates complex issues in accordance with defined escalation processes. This position provides administrative and coordination support for membership and event services in collaboration with internal teams and external partners. Duties may include assisting with event registration systems, maintaining data accuracy, supporting reporting and documentation efforts, and contributing to service quality through accurate recordkeeping and issue tracking. The Customer Service and Membership Assistant maintains an 8:00 A.M. to 5:00 P.M. work schedule and will work extended hours during events as needed. This position reports to the Customer Knowledge Manager.
Requirements
- Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
- An Associate's degree in Office Occupations or Office Technology; OR
- Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
- Excellent customer service skills
- Ability to communicate effectively with individuals from diverse backgrounds and cultures.
- Strong organizational skills and detail orientation.
- High level of interpersonal skills to handle sensitive and confidential situations appropriately, maintaining confidentiality when necessary.
- Fluency in using web-driven database systems and managing records.
Nice To Haves
- Bachelor’s Degree
- One year of experience in events and meetings or membership related customer service.
- Experience with Aptify, SalesForce or other membership platforms.
- Experience in handling customer service escalations.
- Experience training and organizing the work of others.
Responsibilities
- Provides direct customer and member support across multiple service channels
- Assists with information management, coordination, and administrative processes related to membership and event services
- Supports membership and event customer service operations by following established procedures, protocols, and documentation developed by program leadership
- Responds to customer service inquiries
- Assists with the dissemination of event and membership information
- Supports database and record management
- Escalates complex issues in accordance with defined escalation processes
- Provides administrative and coordination support for membership and event services in collaboration with internal teams and external partners
- Assists with event registration systems
- Maintains data accuracy
- Supports reporting and documentation efforts
- Contributes to service quality through accurate recordkeeping and issue tracking
Benefits
- health insurance
- retirement plans
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
