Customer Service and Rebate Processing Supervisor

Resource Innovations • Salt Lake City, UT

2d • $18 - $22

About The Position

Resource Innovations (RI) is seeking a Customer Service and Rebate Processing Supervisor to join our growing team. In this role, you will play a key part in developing and implementing efficient business processes while ensuring customer service and rebate processing teams are fully trained, supported, and set up for success. We are seeking mission-driven, career-minded individuals with prior supervisory or people-development experience who thrive in a fast-paced, performance-driven environment.
Resource Innovations is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we deliver software-enabled clean energy solutions for utilities and commercial, industrial, and residential customers. Our teams support the clean energy transition through innovative programs that make sustainable energy more accessible, affordable, and effective. With every step, we’re leading the charge to power change.

Requirements

• High school diploma or equivalent required.
• 2+ years of customer service or call center experience required.
• Demonstrated proficiency in Microsoft Office, particularly Word and Excel.
• Previous experience managing, coaching, or training team members.
• Proven ability to support team development and engagement.
• Strong verbal and written communication skills.
• High attention to detail with excellent accuracy and recall.
• Exceptional organizational and prioritization abilities.
• Ability to communicate effectively with clients and employees at all levels of the organization.
• Self-motivated with strong follow-through and accountability.

Responsibilities

• Manage daily staff activities to ensure same-day processing of all received rebate applications and first-call resolution for customer service inquiries.
• Oversee daily customer service adherence and performance goals to meet and support client service-level agreements.
• Monitor and evaluate customer service calls, providing regular coaching and quality feedback to team members.
• Coach staff toward daily processing, accuracy, and data-entry goals.
• Handle customer escalations and complex inquiries to drive timely and effective resolution.
• Engage in team-building activities that reinforce understanding and achievement of key performance indicators (KPIs).
• Deliver program-specific training, including policy and procedure reviews, for supported programs.
• Develop and execute action plans to meet and exceed established KPIs.
• Test customer service systems, databases, and processes prior to program launches or changes.
• Identify and recommend continuous improvement opportunities to enhance efficiency and service quality.
• Evaluate existing procedures and collaborate with internal teams to implement process improvements.
• Perform other duties as assigned.

Benefits

• Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.
• The compensation range for the hourly rate for this position is $18-$22.
• In addition to base pay, employees are eligible for a discretionary annual bonus.
• The stated salary represents the expected compensation for this position.
• Final compensation will be determined based on factors such as the candidate's experience, education and location.
• We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits.
• Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check.
• If applicable to the position, a pre-employment drug screen may also be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED