Customer Service Assistant 3 - Eligibility & Special Projects (Multiple Positions)

State of Ohio • Columbus, OH

1d • Onsite

About The Position

The Ohio Department of Medicaid (ODM) is seeking lead workers in our Eligibility and Special Projects Unit. As the Lead Worker, your responsibilities will include: Review the work of lower-level customer service staff regarding eligibility determinations. Respond to difficult inquiries or those referred by lower-level customer service staff. Make recommendations to the supervisor for procedural changes and improvements. Provide continuous direction/assistance and training, constructive feedback, and coaching daily, to lower-level customer service staff. The preferred candidate will have a passion for problem-solving, coaching, and developing staff members as well as being knowledgeable about determining Medicaid Eligibility. About Us: Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help. Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: Delivering a personalized care experience to more than three million people served. Improving care for children and adults with complex behavioral health needs. Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. Ensuring financial transparency and operational accountability across all Medicaid programs and services.

Requirements

• 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
• 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• 9 mos. exp. as Customer Service Assistant 1, 64431
• 6 mos. as Customer Service Assistant 2, 64432
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Nice To Haves

• The preferred candidate will have a passion for problem-solving, coaching, and developing staff members as well as being knowledgeable about determining Medicaid Eligibility.

Responsibilities

• Review the work of lower-level customer service staff regarding eligibility determinations.
• Respond to difficult inquiries or those referred by lower-level customer service staff.
• Make recommendations to the supervisor for procedural changes and improvements.
• Provide continuous direction/assistance and training, constructive feedback, and coaching daily, to lower-level customer service staff.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed