Customer Service Associate I

Nordson•Duluth, GA

13d•Onsite

About The Position

Nordson Packaging , a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Customer Service Associate position processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries.

Requirements

Associates or bachelor’s degree preferred
Two years of CSR experience preferred
Previous SAP experience preferred
Previous case management system experience preferred
Relevant experience in a customer service related environment or a business environment is highly desired
Bilingual: Spanish or French preferred
Position is in the Duluth Office Monday-Friday.
Office environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers.
Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
Job duties may encompass international transactions and requests.
Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
Provide part quotes to customers and the field sales team
Be a resource and assist the field sales team to follow up on customer requests around an order or product information
Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications
Provides basic technical assistance for core products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is for specialty products
Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
Review case management requests to assign priority status and route to the correct customer service desk
Identify opportunities to enhance and improve their daily tasks
Base performance standards against established metrics to drive performance improvements
Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect
Performs other duties as assigned; assignments and schedule may be changed at any time.