Customer Service Associate I

Intermountain Health

1d • $19 - $25 • Onsite

About The Position

A Customer Service Associate I is responsible for handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings Essential Functions Provides coverage for all patients and others for incoming calls and inquiries. Utilizes various computer systems to resolve patient billing questions and document interactions. Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion. Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs. Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Skills Communication Customer Service Adaptability Organizational skills Microsoft Office Negotiation Problem solving Conflict resolution Healthcare Billing Qualifications Required: Demonstrated experience in customer service, collections or a call center environment. Demonstrates knowledge of excellent customer service behaviors. Demonstrates basic computer skills Customer Service Associate Bilingual Pay range - 19.29 - 24.99 Qualifications Required: Demonstrated experience in customer service, collections or a call center environment. Bilingual certification through Alta Language Testing. Demonstrates basic computer skills Demonstrates knowledge of excellent customer service behaviors. Preferred: Two (2) Years of experience in customer service, collections or call center environment Demonstrates basic knowledge of general medical billing, insurance and billing processes. Physical Requirements Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Requirements

• Demonstrated experience in customer service, collections or a call center environment.
• Demonstrates knowledge of excellent customer service behaviors.
• Demonstrates basic computer skills
• Demonstrated experience in customer service, collections or a call center environment.
• Bilingual certification through Alta Language Testing.
• Demonstrates basic computer skills
• Demonstrates knowledge of excellent customer service behaviors.

Nice To Haves

• Two (2) Years of experience in customer service, collections or call center environment
• Demonstrates basic knowledge of general medical billing, insurance and billing processes.

Responsibilities

• Provides coverage for all patients and others for incoming calls and inquiries.
• Utilizes various computer systems to resolve patient billing questions and document interactions.
• Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.
• Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
• Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed