Customer Service Associate III - SBO

About the position

The Customer Service Associate III - SBO role is the third level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will possess a solid understanding of common medical billing practices and the revenue cycle process and learn more intermediate self-pay functions such as more in-depth work queue management and special projects.

Responsibilities

• Answer incoming phone calls from patients, guarantors, and other parties.
• Process payments using online module or payment device.
• Ensure payments are correctly applied to accounts.
• Assist with researching and responding to patient correspondence and voicemails.
• Possess a solid understanding of common medical billing practices and the revenue cycle process.
• Learn intermediate self-pay functions such as work queue management and special projects.

Requirements

• High School Diploma or GED preferred.
• Two years of related experience in a healthcare field or two years of previous call center experience required.
• Demonstrates competency in all essential functions of a Customer Service Associate II - SBO role.
• Proficient Typing/keyboarding skills.
• Microsoft Office skills.

Nice-to-haves

• Knowledge of CPT, HCPCS, ICD, and billing practices.

Benefits

• Paid parental leave.
• Flexible work policy.
• Student loan assistance.
• Training and education.
• Well-being resources for you and your family.