Customer Service Associate
About The Position
Splintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek’s mission is to enhance the quality of life globally by innovating healthcare products for better sleep, more comfort, and overall health. Please visit our website at www.sleepright.com POSITION SUMMARY We are a growing manufacturer of health products seeking a detail-oriented Customer Service Associate to support both inbound and outbound customer communications. This role is responsible for accurate order entry, customer follow-up, and coordination with production, shipping, and accounting teams. Accuracy, professionalism, and strong phone etiquette are essential. This position handles approximately 15–25 calls per day, with a focus on precise data entry and clear communication rather than high call volume.
Requirements
- High school diploma or GED
- 2+ years of customer service experience (manufacturing or distribution environment preferred)
- Strong phone etiquette and professional communication skills
- Excellent communication skills (spoken and written English)
- High level of accuracy in data entry
- Experience with ERP systems or order entry software
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks while maintaining accuracy
- Typing speed of 50+ WPM
- Detail-oriented and process-driven
- Clear and confident communicator
- Problem-solving mindset
- Team-oriented with cross-department collaboration skills
- Reliable and accountable
Nice To Haves
- Experience in a manufacturing environment or product distribution fulfillment
- Experience supporting health, wellness, or regulated products
- Understanding of inventory, shipping processes, and basic supply chain workflow
- AR and AP clerk experience
Responsibilities
- Answer inbound customer calls professionally and respond to inquiries regarding orders, products, pricing, and shipping status
- Make outbound calls for order confirmations, follow-ups, back-order updates, and account support
- Accurately enter and manage customer orders in ERP/accounting systems
- Verify product codes, pricing, quantities, and shipping details before processing
- Coordinate with production and warehouse teams regarding order status and inventory availability
- Resolving customer issues efficiently while maintaining professionalism
- Maintain detailed and accurate customer records
- Process returns, credits, and order changes according to company procedures
- Support Inside sales and account management activities as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
