Customer Service Associate - Multiple Shifts

Penske•Obetz, OH

10h•$21 - $22

About The Position

Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate. Apply your solid communication and problem solving skills to respond to requests, problems, and special needs, which can extend to our global customer base. As a key player supporting our supply chain network, this position monitors part inventory levels and delivery schedules to assure timely delivery of materials and products to our customer locations and manages time sensitive information to ensure data accuracy in the customer's and/or Penske's inventory systems. This is a new operation located in Obetz, OH. New hire orientation is tentatively scheduled for March 30th, 2026

Responsibilities

Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking. Maintenance and distribution of order sheets, daily interface with pickers, assist with picker coverage of vacation and overflow freight
Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting
Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.
Liaison for internal customer support
Data entry and record processing in variety of WMS and MRP systems.
Provides direction when discrepancies are found
Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)
Read work orders or receive oral instructions to determine work assignments
Communicate with associates from other shifts
Complete daily logs
Work with customer to resolve stock shortages
Identify cost savings opportunities for the customer
Track shipments to ensure shipment deadlines are met.
Work with suppliers to correct part/shipment issues
Other projects and tasks as assigned by supervisor