Customer Service Associate

360 Recruiting Group • East Lyme, CT

12d • $25 - $26 • Onsite

About The Position

The Customer Service Associate is responsible for supporting customers and internal teams by managing communications, processing orders, coordinating order -related activities, and providing back -up to the inside sales team as needed. This role helps ensure accurate order handling, timely responses, and strong customer satisfaction.

Requirements

• High school diploma or equivalent required
• PC literate with working knowledge of MS Office Suite; Word, Excel, Outlook, PowerPoint, Adobe
• Experience with ERP systems.
• 2 - 3 years working in an office environment providing administrative assistance.
• Experience with IT and phone systems.

Nice To Haves

• Associate’s degree in communication, marketing, sales or business administration is a plus.
• Bilingual Spanish speaking is a plus.

Responsibilities

• Answer incoming phone calls and direct inquiries appropriately.
• Greet visitors and customers in a professional and courteous manner.
• Enter and process customer orders accurately in company ERP system within a timely manner.
• Respond to customer orders with an order acknowledgement once they have been entered into company ERP system.
• Forward new orders and related information to the sales team.
• Provide back -up support to the internal sales team for the quoting process as needed.
• Respond to customer inquiries regarding general questions, status of orders, changes, etc.
• Follow up on orders, including FAI requirements, documentation, and delivery status.
• Coordinate drawing submittals and approvals with customers and internal teams.
• Maintain organized order records, notes on inquiries, and documentation.
• Provide world class customer service with a high level of attentiveness, quick responsiveness, upbeat attitude, accurate and timely responses.

Benefits

• Competitive starting salary of $25 -26/hour (based on experience)
• A full benefits package including Health, Dental, Vision and Life Insurance
• 401K retirement plan with company match
• Paid Time Off
• Small company environment so you can have a significant impact and real opportunities for growth
• Commitment to work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED