Part-Time Customer Service Center Digital Support Assistant

Moody Publishers•Chicago, IL

3d•$18 - $22•Onsite

About The Position

Reporting to the Manager of the Customer Service Center, the CSC Digital Support Assistant serves the needs of constituents by caring for digital requests in a timely manner and providing administrative support to the Customer Service team. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Communicate with external constituents (primarily donors) and internal staff of various collaborative departments including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, Mail Center, and ITS. Respond to and investigate or advance constituent questions/requests within a 24-hour workday period following the receipt of emails, web form communications, and support tickets. Assist with operations for Share and other on-air campaigns. Perform other duties as assigned. Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God’s Word. If you are mission-minded, and have a servant’s heart, join us as we look to further impact the Kingdom of God. This position is an onsite role located at our downtown Chicago campus. The work is performed in a professional office environment and involves the regular use of standard office equipment, including computers, phones, and printers. This is a part-time position, regularly scheduled for 25–28 hours per week during standard business hours of 8:00 a.m. to 4:30 p.m. No travel is required for this role. Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards. We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.

Requirements

Excellent interpersonal and written communication skills.
Proficient in Microsoft Office.
Ability to work independently, take initiative.
Strong attention to detail, enjoys looking up and analyzing information
Authorized to work in the US legally without sponsorship

Nice To Haves

Knowledge of campus wide information system software applications (such as Campus Solutions, Donorflow, Help Desk Plus, Recurring Engine, Sales Force, etc.) utilized in the work unit is desirable.

Responsibilities

Communicate with external constituents (primarily donors) and internal staff of various collaborative departments including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, Mail Center, and ITS.
Respond to and investigate or advance constituent questions/requests within a 24-hour workday period following the receipt of emails, web form communications, and support tickets.
Assist with operations for Share and other on-air campaigns.
Perform other duties as assigned.