Customer Service Co-Op

EF Education First / Hult • Cambridge, MA

1d • $20 - $20 • Hybrid

About The Position

You will use superior communication skills and timely responsiveness in this highly visible position within our company.
Work mostly through phone and email communication, to serve as the primary resource of information and problem solving for our host families, au pairs, Local Childcare Consultants (LCCs) and colleagues.
Work to ensure our program remains compliant with the regulations set forth by the US Department of State and ensure our host families uphold their financial responsibilities of the program.
With every inquiry, you proactively add value to the overall customer experience by remaining positive and thorough, taking ownership of resolution, and anticipating their future needs.

This role gives insight into every aspect of our organization, setting up the right candidate for future career growth opportunities.

Requirements

• A strong communicator
• Strategic thinker
• Goal & Global oriented
• Flexible
• Collaborative
• Analytical
• Creative
• Resilient
• Ability to manage high volumes of calls, emails and tasks daily
• Strong attention to detail and multitasking skills
• Proficient in working with deadlines
• Excellent written and verbal communication skills
• A natural motivator and connector, bringing passion and enthusiasm to a team
• Problem solving skills

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Effectively communicate with customers and colleagues on a regular basis. This includes but is not limited to being able to speak to a family about a past due balance, an au pair who needs help with a missed flight or a colleague regarding Department of State regulations that pertain to our program.
• Organize daily tasks in order to be efficient and deliberate in accomplishing goals.
• Attain weekly, monthly and annual individual and department goals.
• Pivot and adapt quickly to new processes in order to meet company and customer needs.
• Being informative with fellow departments to provide the best overall customer experience.
• Comfortable with numbers and being able to read spreadsheets.
• Share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Have a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.
• Manage high volumes of calls, emails and tasks daily
• Strong attention to detail and multitasking skills
• Proficient in working with deadlines
• Excellent written and verbal communication skills
• A natural motivator and connector, bringing passion and enthusiasm to a team
• Problem solving skills

Benefits

• This is the most fun, high caliber place you’ll ever work.
• When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed