Customer Service Coordinator II (Hybrid)

Benson Integrated Marketing Solutions•Alpharetta, GA

2d•Hybrid

About The Position

At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds—working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA. Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes: Online Smart Stores Multi-Channel Marketing Dedicated Customer Experience Teams Analytics Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services—all produced in-house and shipped directly to our clients. You will manage client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards. This includes processing orders, reviewing proofs, and coordinating with internal teams to deliver high-quality results. Your work will directly influence client satisfaction and retention by ensuring every interaction reflects professionalism and precision. By proactively managing projects and resolving issues, you’ll help strengthen client trust and support the company’s reputation for reliability. Your contributions will also enhance internal workflows and foster collaboration across departments.

Requirements

Minimum 2+ years of experience in customer service, client support, or project coordination.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint).
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative mindset with problem-solving capabilities.

Nice To Haves

Experience in the multifamily industry preferred.
Familiarity with PACE, Adobe Acrobat, and file-sharing platforms.

Responsibilities

Accurately process and track client orders, ensuring specifications are met.
Review and approve art proofs for branding compliance and accuracy.
Prepare detailed price estimates and manage promotional product orders.
Coordinate complex projects such as bulk orders and client conferences.
Maintain client storefronts and upload custom collateral.
Collaborate with internal teams to ensure smooth execution of deliverables.

Benefits

Career Growth: Opportunities for advancement and professional development.
Competitive Compensation: Attractive salary with bonus structure.
Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
Wellness: On-site fitness facility and Employee Assistance Program (EAP).
Flexibility: Hybrid work opportunities.
Parental Leave: Paid time off for new parents.
Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning: 401(k) with company match.
Community Engagement: Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.