Customer Service Coordinator - Logistics

Dolce & Gabbana S.r.l.•New York, NY

1d•$70,000 - $75,000

About The Position

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations. ROLEDolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Logistics Customer Service Coordinator. The Customer Service Coordinator will support the Customer Service department with Account Administration, order management, shipping, and general office needs. This role will be reported to the Director of Logistics and Customer Service while supporting all department members of Customer Service.

Requirements

Associate degree or higher
Minimum 2 years’ experience in a similar role
Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory) to manage all CS process,
Organizational skills, high attention to detail and reliable work ethic
Efficient communication and reporting skills
Problem solving oriented
Works well and efficiently in a team and has a proactive attitude
Comfortable working extended hours and weekends during busy seasons
Proactive attitude during the training

Responsibilities

Account Administration
Maintain record keeping
Update and analyze business reports
Prepayments invoices
Order Management
Entering (manually and uploading) and transmitting orders for all brand sales lines
Send report for orders status
Orders confirmation
Fill out copy requests (manual process)
Work under deadline
EDI
Manage EDI Catalog (UPC – NRF Color code)
Report on POs in progress
Shipping
Run, analyze and distribute shipping reports
Finance Support
Support research/reversal of chargebacks
After sales
Process the spare parts, including repairs/inquiries and follow through up to resolution
Returns and credit notes