Customer Service Coordinator

PestCo LLC•Telford, PA

6d•Onsite

About The Position

Presto Pest Control is expanding! We’re seeking an experienced Customer Service/Administrative Coordinator. Presto is a leader in the commercial pest control industry in the mid-Atlantic region. Check out our website for more information. Presto Pest Control is proud to be a part of the PestCo’s family of companies: Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success. Location: Telford, PA Position Type: Full-Time Schedule: Monday-Friday, 8:00 AM - 5:00 PM (hour for lunch)

Requirements

High school diploma or equivalent.
Strong Communication skills (verbal, written and in-person).
Strong customer service and in-person presentation skills.
Strong attention to detail and accurate record keeping.
Self-motivated and results driven.
Firm knowledge of Microsoft Word, Excel, Teams
Pass a background check.

Nice To Haves

Pest Control experience preferred but not required.

Responsibilities

Manage routes for managers & technicians.
Maintain FieldRoutes database of customers, technician routes, appointments.
Review invoices & email to customers.
Process customer payments.
Handle incoming calls and customer inquiries.
Respond to routine customer questions and concerns promptly as needed.
Maintain database of leads & sales.
Contact customers regarding their account balance or autopay problems.
Maintain an efficient calendar of day-to-day activities.
Develop a strong knowledge of the company’s processes and services.
All duties for Customer Service Representative assigned by management.

Benefits

Overtime, Commissions, and Bonuses (for applicable roles)
Paid Time Off, Paid Sick Time, & Paid Holidays
Medical, Dental, and Vision Insurance
Company Provided Life Insurance
401K – Employer Match
Health Savings Account (HSA) - Automatic Employer Contribution
Flexible Spending Account (FSA), Dependent Care FSA
Voluntary Life Insurance (Employee, Spouse & Child)
Voluntary Short-Term and Long-Term Disability
Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
Employee Assistance Program
PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
Educational Resources and Training provided on-the-job.
Medical Benefits are effective on the 1st of the month following the date of hire.