Customer Service - Dispatch Representative

Apple Plumbing, Heating, & Air•Westminster, MD

1d•$40,000 - $50,000•Onsite

About The Position

If you're highly communicative, detail-oriented, and great at managing your time, you could excel as a full-time Customer Service - Dispatch Representative with Apple Plumbing, Heating, & Air ! Our Westminster, MD office needs a kind and professional person to speak with customers and help address any problems or concerns. Interested? Keep reading to learn just a few of the many perks of joining us! THE BASICS Pay : Our Customer Service - Dispatch Representative earns a salary of $40,000 - $50,000/year. Schedule : Typical working hours are from 7:30 am - 4:30 pm, Monday - Friday . Benefits : 100% paid individual health insurance, vision, and dental 6 paid holidays Vacation/Sick time starting on the first day of employment IRA/401(k) with a company match Plus, we provide on-the-job training to help you get settled in our office. YOUR DAY With a professional and courteous attitude, our Customer Service - Dispatch Representative confidently manages inbound and outbound phone calls and provides clients with excellent service. You're responsible for thoroughly answering questions and resolving various issues to keep customers happy. You also stay well-informed about our products, services, and policies, ensuring you can provide accurate information whenever customers ask. Your friendly demeanor and commitment to helping others make you a vital part of our office! A LITTLE ABOUT US Apple Plumbing, Heating, & Air is a growing family-owned business that has been in operation since 1994. We pride ourselves on providing professional plumbing and HVAC services to homeowners, local businesses, and general contractors. Our mission statement is to maintain, service, and enhance our customers' plumbing, HVAC, and mechanical systems. We will ensure our company's future and ability to serve our customers through maintaining the highest industry standards, knowledge of innovations, ethical business practices, and steady growth. A benefit of working for our family-owned business is that you work directly with the owner. Our owner, Ben Scheper, is in his 30's and plans to personally work with the business for another 30 years! He has an open-door policy and appreciates and responds to employee feedback. While maintaining a small, family-owned atmosphere, our company is growing and our service teams are large enough that workload is shared and we value the ability of our employees to work together as a team. We stay current with advancing technology and our business is stable so you can depend on career growth opportunities. Ready to join our dynamic team? Don't wait - apply today with our short initial application! Must have the ability to pass a background check and drug screening test.

Requirements

Ability to work from 7:30 am to 4:30 pm on a consistent daily basis
Basic computer skills
Proficiency in Microsoft Word and Excel
Knowledge with ServiceTitan is a plus but not required
Our ideal candidate has 1+ years of customer service experience with an electrical, plumbing, or HVAC company.
Must have the ability to pass a background check and drug screening test.

Nice To Haves

Knowledge with ServiceTitan is a plus but not required
Our ideal candidate has 1+ years of customer service experience with an electrical, plumbing, or HVAC company.

Responsibilities

Confidently manages inbound and outbound phone calls
Provides clients with excellent service
Thoroughly answering questions
Resolving various issues to keep customers happy
Stay well-informed about our products, services, and policies
Provide accurate information whenever customers ask

Benefits

100% paid individual health insurance, vision, and dental
6 paid holidays
Vacation/Sick time starting on the first day of employment
IRA/401(k) with a company match
Plus, we provide on-the-job training to help you get settled in our office.
A benefit of working for our family-owned business is that you work directly with the owner.
Our owner, Ben Scheper, is in his 30's and plans to personally work with the business for another 30 years!
He has an open-door policy and appreciates and responds to employee feedback.
While maintaining a small, family-owned atmosphere, our company is growing and our service teams are large enough that workload is shared and we value the ability of our employees to work together as a team.
We stay current with advancing technology and our business is stable so you can depend on career growth opportunities.