Customer Service Dispatcher, Service Delivery

Global Industrial • Kentwood, MI

5d

About The Position

Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
 Key Responsibilities
Answer a high volume of incoming emails, calls, provide active listening to customer issues, and provide requested updated information.
Schedule service appointments and dispatch the appropriate service professionals to job sites efficiently.
Maintain organized customer files, record service requests, and manage billing and invoicing information.
Constantly communicate with customers, mobile crews to relay work orders, messages, and updates.
Address customer questions, resolve issues as they arise, and handle unexpected problems that impact service delivery.
Accurate, and continuous efforts towards streamlining routes of your respective crews.
Maintaining and constant updating of customer portals, or direct communication lines as needed.

Requirements

• Excellent verbal and written communication skills are essential for interacting with customers and field staff.
• A pleasant phone demeanor, and willingness to maintain direct lines of communication are essential.
• Must be comfortable using computers, phones, and other office equipment, including specialized dispatch software.
• Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively.
• Must be able to think critically and solve problems quickly, especially under pressure.
• The role requires the ability to remain calm and efficient in a fast-paced environment.
• Familiarity with standard office software, and industry relevant Dispatch interfaces.

Responsibilities

• Answer a high volume of incoming emails, calls, provide active listening to customer issues, and provide requested updated information.
• Schedule service appointments and dispatch the appropriate service professionals to job sites efficiently.
• Maintain organized customer files, record service requests, and manage billing and invoicing information.
• Constantly communicate with customers, mobile crews to relay work orders, messages, and updates.
• Address customer questions, resolve issues as they arise, and handle unexpected problems that impact service delivery.
• Accurate, and continuous efforts towards streamlining routes of your respective crews.
• Maintaining and constant updating of customer portals, or direct communication lines as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed