Service Technician Customer Service Engineer 4 - Pittsburgh PA

Siemens Healthineers•Greendale, WI

5d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Pittsburg, PA Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IV, you will be responsible for:

Requirements

Knowledge and experience performing service, preventative maintenance and modifications on equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficient in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.
Minimum high school diploma; technical Associates Degree or equivalent preferred.
Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
3+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
A successful candidate must be able to work with controlled technology in accordance with US export control law.
It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Responsibilities

Servicing equipment in the Pittsburg, PA area.
Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare instrumentation at customer sites with minimal supervision.
Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.