Customer Service Intake Coordinator

Aspen Infusion • Chandler, AZ

7h

About The Position

The Intake Coordinator is responsible for facilitating the onboarding of new patients.

Requirements

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to evaluate options and to make efficient decisions.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of e-mail.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Responsibilities

• Intake information from referral sources and patients in a professional, knowledgeable, and courteous manner.
• Retrieve and route incoming documentation to the appropriate department or individual(s) in the Company via phone, fax, or other electronic means.
• Verify current coverage with third-party payers, and obtain authorizations as needed.
• Maintain current coverage status information on an ongoing basis for existing patients.
• Answer phone calls from new patients, providers, and referral sources.
• Document all communication in the system, either from or regarding a patient.
• Prepare and secure documentation for billing and authorization purposes.
• Communicate with the billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
• Participate in company committees when requested.
• Participate in in-service education programs provided by the company.
• Willingness to participate in an on-call rotation.
• Performs other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED