Customer Service & Logistics Analyst

WVU Medicine

1d • Onsite

About The Position

The Customer Service Analyst for United Linen Services is responsible for operational management of the linen management software (ABS) and overall client relationships. This role will focus on increasing plant to customer efficiency, client and plant performance and eliminating waste. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor’s degree in business administration or related field OR Four (4) years of applicable experience in sales or customer service 2. Valid Driver's License EXPERIENCE: 1. Four (4) years of applicable experience in sales or customer service CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Develops and manages key process improvement initiatives for customers and United Linen Services 2. Assures that all daily linen needs for customers are managed in a proficient, expeditious manner. 3. Assists with developing long-range planning for optimum use of United Linen Service assets as the business develops with the addition of new customers and services. 4. Manages all logistics and delivery driver’s schedules. Make arrangements for substitute drivers in the event that the scheduled driver cannot perform his/her duties. This may include performing the driver’s duties if there is not another option. 5. Works with and advises the Production Manager to assess work progress and resolve internal work problems. 6. Assures that all work assignments and time schedules maximize productivity and provide for adequate shift coverage. 7. Meets/completes obligations (i.e., projects, meetings, deadlines, etc.) punctually and on time. 8. Serves on committees as requested. 9. Administers performance improvement and system reengineering initiatives targeted towards hospital cost reduction and “best in class” performance. SKILLS AND ABILITIES: 1. Excellent analytical, communication, and problem solving skills. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Day (United States of America) Exempt/Non-Exempt: United States of America (Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 605 AHS Linen Services Address: 2100 Rail Street Morgantown West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Thank you for your interest in working for WVUM. Please explore our open opportunities in the list below and apply for any positions in which you would like to be considered. You'll be able to keep track of your progress on our site. The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues. The Health System is comprised of 25 hospitals – including J.W. Ruby Memorial Hospital, an 880-bed academic medical center, and the 150-bed WVU Medicine Children’s Hospital in Morgantown, West Virginia – and five institutes. To learn more, visit WVUMedicine.org.

Requirements

• Bachelor’s degree in business administration or related field OR Four (4) years of applicable experience in sales or customer service
• Valid Driver's License
• Four (4) years of applicable experience in sales or customer service
• Excellent analytical, communication, and problem solving skills

Responsibilities

• Develops and manages key process improvement initiatives for customers and United Linen Services
• Assures that all daily linen needs for customers are managed in a proficient, expeditious manner.
• Assists with developing long-range planning for optimum use of United Linen Service assets as the business develops with the addition of new customers and services.
• Manages all logistics and delivery driver’s schedules. Make arrangements for substitute drivers in the event that the scheduled driver cannot perform his/her duties. This may include performing the driver’s duties if there is not another option.
• Works with and advises the Production Manager to assess work progress and resolve internal work problems.
• Assures that all work assignments and time schedules maximize productivity and provide for adequate shift coverage.
• Meets/completes obligations (i.e., projects, meetings, deadlines, etc.) punctually and on time.
• Serves on committees as requested.
• Administers performance improvement and system reengineering initiatives targeted towards hospital cost reduction and “best in class” performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level