Customer Service & Logistics Coordinator

Prom Biocides • Woonsocket, RI

1d

About The Position

The Customer Service & Logistics Coordinator ensures customer orders are processed accurately and on time. The role manages the flow of information and documents needed for each order - from order entry, preparing shipping paperwork, coordinating freight, to invoicing once the shipment is complete.
This role is essential to keeping our day‑to-day operations running reliably. Accurate orders, compliant documents, and clear communication directly affect customer satisfaction, regulatory compliance, and our ability to ship safely and on schedule. By staying organised, raising issues early and keeping documentation and data accurate, the Coordinator supports the wider Customer Service and Operations teams and helps maintain a consistent, reliable service for customers.

Requirements

• Customer service, logistics coordination, or order‑to‑cash experience.
• Practical exposure to LTL, FTL, FCL, tanker, or similar freight types, including hazardous materials handling.
• Experience using ERP systems (Datacor, Netsuite ERP or equivalent).
• Strong administrative and organisational skills.
• Strong attention to detail and accuracy.
• Proactive approach with early escalation of issues.
• Customer‑focused, with consistent and dependable communication.
• Clear communicator with internal teams and external customers.
• Tech‑savvy and comfortable learning new systems.
• Organized, reliable, and able to manage multiple priorities.

Nice To Haves

• DOT49CFR, IATA, or IMDG certification (current or expired).
• Experience within chemical, industrial, or similar regulated sectors.
• Previous experience in an ERP transition project.

Responsibilities

• Monitor the customer service inbox for purchase orders and queries.
• Enter sales orders accurately in the ERP system.
• Send order confirmations within required timeframes.
• Check inventory availability and coordinate with Supply Chain on gaps.
• Communicate with customers about availability, timelines, shipping details, documentation, invoicing and returns.
• Prepare accurate BOL, COT, COA, labels and special instructions.
• Send full shipping packs to warehouses 48 hours before shipment.
• Book freight across LTL, FTL, FCL, tanker, air and intermodal transport.
• Arrange drayage from port to warehouse when required.
• Provide customers with BOL, tracking and COA within 24 hours of dispatch.
• Create new customer accounts and process credit applications.
• Invoice completed orders correctly and promptly.
• Send weekly AR statements and follow up on overdue balances.
• Process buy‑and‑resell purchase orders for direct shipments.
• Handle hazardous freight documentation.
• Ensure transport aligns with DOT49CFR, IMDG and IATA standards (current or expired certification desirable).
• Maintain accurate order, shipment and invoicing records in the ERP.
• Use Excel and M365 tools to support tracking and reporting.
• Support process consistency through the transition to NetSuite
• Work with freight brokers to obtain competitive quotes and support cost‑effective carrier selection.

Benefits

• Competitive Salary and discretionary performance-related bonus
• Medical Care Plan (choice of 3 Blue Cross Blue Shield plans)
• Vision Care Plan (BlueCross Vision)
• Dental Care Plan (BlueCross Dental)
• 401(k) Retirement Plan (with company match)
• Paid Vacation (up to 15 days per year, based on service)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed