Customer Service Manager

Veseris • Edison, NJ

3d • $70,000 - $90,000

About The Position

Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably. Role Overview The Customer Service Manager is responsible for leading and developing the customer service team to deliver a consistent, high-quality customer experience. This role oversees daily operations, performance standards, training, and compliance while driving continuous improvement and accountability across customer service functions.

Requirements

• Previous experience in customer service, with demonstrated leadership or supervisory responsibility
• Strong coaching, communication, and team development skills
• 5+ years of experience in a management role
• Ability to manager a team across various locations
• Ability to analyze performance data and drive process improvements
• Strong organizational and problem-solving abilities
• Experience developing or enforcing performance metrics and service standards
• Ability to lead change and hold teams accountable to expectations
• Proficiency with standard business software and CRM tools
• High school diploma required

Nice To Haves

• Additional education or training preferred
• Prior experience in pest control or related industries a plus

Responsibilities

• Lead, coach, and develop the customer service team, fostering a positive and performance-driven culture
• Oversee day-to-day customer service operations and ensure timely resolution of customer issues
• Establish, monitor, and enforce performance standards, KPIs, and service-level expectations
• Develop, implement, and maintain customer service policies, procedures, and best practices
• Train new team members and support ongoing development of existing staff
• Monitor customer service metrics, analyze trends, and prepare reports for leadership
• Collaborate with cross-functional teams to improve service quality and operational efficiency
• Ensure compliance with company policies, procedures, and regulatory requirements
• Manage department resources and operate within approved budgets

Benefits

• Veseris offers a comprehensive benefits package, which may include medical, dental, vision, retirement savings, paid time off, and other employee programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED