Customer Service Manager

Valvoline Global•Lexington, KY

18h

About The Position

The International Customer Service Manager is responsible for managing the Americas (excluding Canada) export/import order operations and Mexico domestic orders. In addition to managing the Global Trade Processor team in USA and Customer Service team in Mexico, they will work with the various departments within the organization to assure orders are handled in the most efficient, economic, and compliant way. The International Customer Service Manager is a critical role leading the teams that are the conduit between our business and the customer.

Requirements

Minimum B.S. in Supply Chain or related field
Minimum of 5-year experience in customer relationship and/or supply chain experience
Excellent oral and written communication skills required.
Multi-tasker and problem-solver.
Process management skills required
Excellent interpersonal skills and communication skills: ability to effectively communicate with all levels of the organization
Ability to work in a fast-paced enviorment with complex business scenarios
Detail oriented with strong problem-solving skills.
Must possess the following skills: teamwork, interpersonal, communication, quality, efficiency, innovation, market focus, action oriented, and results drive.
Ability to develop and maintain relationships with people from different cultures and backgrounds.
Candidate must be service oriented, culturally sensitive, have a leading personality, and be able and willing to handle high stress situations.
Less than 10% travel required.

Nice To Haves

Bilingual Spanish/English strongly preferred
Export expierence strongly desired

Responsibilities

Supervision, guidance, training, coaching, and motivation of Customer Service Teams based in Lexington and Guadalajara
Team's escalation-point for problem resolution and decision making
Aligning short and long term priorities with sales and supply chain/warehouses to assure order execution and goal achievement. Leads virtual meetings with customers / distributor to achieve those priorities and goals
Ensure compliance with regulations, policies and procedures by regularly auditing the team's work and working closely with Global Trade Compliance
Actively promoting and managing the continuous improvement of customer service standards & working with our freight forwarders to ensure we have current processes and utilizing their digital capabilities to provide best in class service.
Leading and/or participating in Supply Chain process improvement related projects
Review, approval, and processing of vendor's bills for payment
Additional duties as assigned.