Customer Service Manager

BrightSpring Health Services•Mesa, AZ

2d•$18 - $20

About The Position

The Customer Service Manager (CSM) drives exceptional client experiences through strategic management of quality care, customer service, employee performance, and client satisfaction in home healthcare services. Seeking a self-motivated professional with advanced scheduling and care management expertise, welcoming diverse candidates from multidisciplinary professional backgrounds An individual who adapts well to dynamic work environments and effectively manages client or employee needs with care and responsiveness A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks