Customer Service Manager - Full Time and Part Time

J & J Minnetrista Op Co Inc • Minnetrista, MN

8d

About The Position

Full Time and Part time positions that would include afternoon/early evening to close (2-10:00pm); every other weekend and occasional holidays . The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving.

Requirements

• High School Diploma or Equivalent
• Proven experience in a customer service or coordination role, preferably within a fast paced environment
• Must be able to speak, read and write the English language
• Strong problem solving abilities with a customer focused approach
• Strong organizational and multi tasking skills
• Ability to work effectively independently and as part of a team

Nice To Haves

• Comfortable using Google Suite

Responsibilities

• Handle customer complaints and escalations in a professional and effective manner
• Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• Process order, returns, and exchanges according to company policies
• Assist with training and development of cashiers and courtesy clerks
• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• Ensure compliance with all relevant policies, procedures, and legal requirements

Benefits

• Medical, Dental, Vision
• 401k
• Employer Paid Life Insurance
• Long Term & Short Term Disability
• Hospital, Critical Illness, Accident
• Paid Vacation and Paid Holidays
• Sick & Safe Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services
• Earned Safe & Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED