Customer Service Manager

Albertsons Companies • Sun City, AZ

14h

About The Position

PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout
service by passionately implementing the spirit of customer first, second to
none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service
Operations Assistant and Service Supervisors. Oversees the completion of daily
cash, balancing, reconciliation and payroll reports, while supporting store
sales and overall operating plan.

Albertsons Companies is at the forefront of the revolution in retail.  Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Requirements

• Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time. Ability to move quickly.
• Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
• A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department polices and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized
• Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as
• Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other
• Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises associates assigned, makes recommendations for employment status changes and discipline to Store
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee
• Enforces dress and grooming standards for all
• May serve as overflow cashier. Engages in suggestive selling and other sales techniques. 
• Controls shrink. 
• Prevents the sale of out of code
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.

Benefits

• Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.
• For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed