CUSTOMER SERVICE MANAGER - LITTLE ROCK , AR

Compass Group•Big Rock Township, AR

114d•$60,000 - $65,000

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary:Key Responsibilities: Responsible for site visits and client retention Assist branches with grand openings Ensure we are aligned with local and national account standards; review corporate compliance reporting Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc) Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) Coordinate efforts to improve the customer retention and client experience at the point of sale Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue Drive compliance to merchandising standards Inventory audit Assess performance by location through audit reports (Quarterly District Evaluations) Perform Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Requirements

A Bachelor’s degree or equivalent experience, two year College degree or combination of education and experience is acceptable
3 years driving experience required.
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
Ability to operate and learn material handling equipment (box truck, handcarts, etc.).
Food & beverage experience
Excellent communication skills required
Able to travel to client sites
Must be passionate about providing premier service to our clients and customers
Ability to lift 50 lbs. on a consistent basis

Nice To Haves

Route management, retail and merchandising experience is preferred

Responsibilities

Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are aligned with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Inventory audit
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.