Customer Service/Office Administration

SERVPRO of Northern Summit County • Hudson, OH

23h

About The Position

At Restoration Resources, Inc., we’re not just answering phones—we’re helping people during some of the most stressful times in their lives. We’re looking for a Customer Service & Office Administrator who brings positivity, professionalism, and a strong sense of ownership to everything they do.

If you enjoy being the go-to person, keeping things running smoothly, and being part of a supportive team—we’d love to meet you!

In this role, you’ll be at the heart of our operations, helping ensure every job runs smoothly from the first call to completion.

Requirements

• 2+ years of administrative or office experience
• Strong customer service skills with a positive, professional demeanor
• Excellent communication skills (written and verbal)
• High attention to detail and strong organizational skills
• Self-motivated with the ability to prioritize and manage multiple tasks
• Comfortable learning new systems and software

Nice To Haves

• Experience with QuickBooks (we’re happy to train!)
• Familiarity with Xactimate or similar industry software

Responsibilities

• Answer incoming calls and warmly greet customers and visitors
• Enter new job leads and referrals (FNOL) accurately and efficiently
• Deliver exceptional customer service with empathy and professionalism
• Perform detailed data entry and maintain accurate records
• Create and manage digital job files
• Monitor job progress and ensure documentation is complete
• Review and validate initial field documentation
• Track subcontractors and job-related services
• Support accounting and other departments as needed
• Keep the office organized and running efficiently

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources
• 401(k) matching
• Competitive salary
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed