Customer Service Operator

Fun Town RV, LP • Fort Worth, TX

1d

About The Position

The Customer Service Operator is responsible for providing world-class service to customers while upholding Fun Town RV’s Core Values. This role requires a friendly, outgoing demeanor and strong attention to customer needs. Key responsibilities include managing incoming communications, maintaining accurate CRM records, and ensuring smooth task delegation.

Nice To Haves

• HIGH SCHOOL DIPLOMA OR GED; OR ONE TO THREE MONTHS RELATED EXPERIENCE AND/OR TRAINING; OR AN EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE.
• Advanced computer skills with Google Mail, Sheets, Docs, Calendar, internet software, and Sys2K (Dealer Management Software).
• Excellent communication and organizational skills.
• Comfortable working in a fast-paced environment with frequent task switching.

Responsibilities

• Answer phone calls in a prompt, friendly, and professional manner.
• Conduct client interviews and verify information using FTRV word track.
• Handle online chats as needed to support customers in real time.
• Locate or create company entities in CRM by searching names or phone numbers.
• Create and assign tasks based on customer needs and internal workflows.
• Follow up on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks.
• Hot transfer calls to the appropriate party or department efficiently.
• Check phone lines each morning and report issues to the supervisor promptly.
• Monitor the New Leads Report for Parts and Service to ensure timely response.
• Use Interact to confirm lead parsing and assist with lead flow as needed.

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Christmas Savings Plan
• 401(k) with company match
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED