Customer Service/Order Associate 26-BTG-943

BIRD TECHNOLOGIES GROUP INC•Solon, OH

14d

About The Position

Bird is recognized as the expert in RF communications, measurement, and management, providing innovative RF products, systems, services, and educational solutions to the wireless industry. Our employees enjoy working for a privately owned manufacturing business where their contributions make a great impact. Bird offers a competitive wage/benefit package, including medical/dental/vision, 401K, and a bonus. PURPOSE OF POSITION: To receive the incoming Service Center material into the ERP system, log activities, and provide other assistance as required. Process RMA requests in ERP system.

Requirements

Proficient with Microsoft Office Suite: Comfortable using Excel, Word, Outlook, Teams, and other tools for all customer interface communication and data management.
Strong organizational skills: Able to prioritize tasks, manage multiple responsibilities simultaneously, and work efficiently under deadlines.
Effective Communication: Demonstrated ability to interact professionally and effectively with customers and team members.
High School Diploma or equivalent: Required.

Nice To Haves

Knowledge of Tools: Helpful but not mandatory.

Responsibilities

To receive the incoming Service Center material into the ERP system, log activities, and provide other assistance as required.
Create and coordinate all repair order activity with external repair customers & partners
Receive Customer Material into the ERP System per the company’s standard operating procedures
Ensure there is no customer material in the incoming queue at the end of business.
Deliver exceptional customer service, ensuring all customer inquiries are addressed promptly and professionally.
Use our systems and processes to maintain accurate customer records, track service needs, and monitor equipment status.
Assist with creating and posting department metric information as needed
Handle multiple tasks in a fast-paced environment, ensuring all responsibilities are completed on time and in alignment with company goals.
Engage with customers to promote our services, help manage leads, and convert inquiries into business opportunities.
Develop an environment of continual improvement through the use of Lean tools.
Promote the Bird Family Values through your actions – Trust, Innovation, Teamwork, Achievemen,t and Accountability.
Be able to explain key concepts of the Quality Policy, Quality Goals, and complete requirements from ISO 9001 (Quality Management Systems) training.
Other Duties as Required