Customer Service & Order Processing Represent

Spacesaver Corporation • Fort Atkinson, WI

1d

About The Position

The Customer Service & Order Processing Representative plays a critical role in ensuring a seamless and positive experience for Area Contractors. This position is responsible for managing customer inquiries, processing orders accurately, and resolving any issues that may arise promptly and professionally. The representative acts as a liaison between customers and internal departments to facilitate order fulfillment and maintain high levels of customer satisfaction. By handling order data entry, tracking shipments, and addressing concerns, this role directly contributes to the company’s reputation and operational efficiency. Ultimately, the representative ensures that customers receive timely support, and their orders are processed accurately.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or order processing roles.
• Basic computer proficiency, including familiarity with order management software and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Associate’s degree or higher in business, communications, or a related field.
• Experience with CRM systems and advanced order processing platforms.
• Knowledge of inventory management and logistics processes.
• Bilingual abilities, particularly in Spanish and English.
• Demonstrated problem-solving skills and conflict resolution experience.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, or chat, providing accurate information about products, services, and order status.
• Process customer orders efficiently and accurately using the company’s order management system, ensuring all details are correct and complete.
• Coordinate with warehouse, shipping, and billing departments to track orders and resolve any discrepancies or delays.
• Handle customer complaints and issues with empathy and professionalism, escalating complex problems to appropriate teams when necessary.
• Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement and reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED