Customer Service Registrar

Girl Scouts of San Jacinto • Houston, TX

2d

About The Position

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. What type of organization would you choose? For over 100 years, Girl Scouts has empowered girls to develop the skills and confidence to succeed in life. Our inclusive programs cover arts, entrepreneurship, the outdoors, STEM, and more, helping girls discover their strengths and embrace leadership. Through the Girl Scout Leadership Experience, girls build a positive value system, form healthy relationships, and take action to make the world a better place. The Customer Service Registrar is responsible for providing customer service and data quality related to registration for events and camps/facilities.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be proficient in Microsoft Office (i.e. Excel, Outlook, and Word).

Responsibilities

• Support the 591 Customer Care queue, switchboard and registration jumpline, providing Tier 1 support for general customer care and registration issues.
• Ensure all interactions are documented appropriately in the customer relationship management software.
• Manage event registration for a department: Assist customers with event registration, m anage event cancellations and refunds, p rocess back-end event registrations (including financial assistance registrations).
• R un credit cards and gift cards as needed
• Work with event managers to process late registrations and collections as needed
• Manage summer camp registration for a camp
• Manage customer transfers, cancellations and refunds
• Assist customers with changes to their registration
• Manage collections for outstanding camp balances
• Manage waitlists for sessions
• Assist customers with their registrations
• Apply back-end and financial assistance payments
• Assist customers with facility reservations
• Work on reports and customer vetting as assigned
• Serve as back-up registrar for another department

Benefits

• We appreciate your dedication and offer a competitive salary along with a comprehensive benefits package.
• Our benefits include health, dental, and vision insurance, HSA and FSA options, short and long-term disability coverage, life and AD&D insurance, educational assistance, commuter benefits, paid time off, company holidays, and more.
• Join our collaborative and creative team, where you can learn, grow, and make a meaningful impact on our success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED